Oracle and Amazon Web Services (AWS) have announced a joint initiative to extend multicloud networking, giving customers a direct, managed connection between Oracle Cloud Infrastructure (OCI) and AWS.

AWS on Tuesday unveiled new generative AI capabilities for Amazon Connect, its public cloud contact center service. These capabilities include the implementation of Amazon Q, Amazon's new generative ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

CXeed has named a former AWS solutions architect as its Chief Product and AI Officer, promoted its Manila-based engineering ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--#1111managedconnectivity--11:11 Systems (“11:11”), a managed infrastructure solutions provider, today announced the availability of 11:11 Managed Connectivity for AWS ...

New automated outbound communications for calls, texts, and emails help contact center agents scale to reach millions of customers daily Customer experience is vital for any business, but traditional ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...