Mobile operator Airtel Kenya suffered poor customer services provision after employees of Spanco Raps – the firm outsourced by the mobile operator to handle its customer care services – downed their ...

Bharti Airtel has introduced six artificial intelligence agents into its Airtel Thanks app, in a move aimed at enhancing digital services for its more than 380 million users. The new agents will ...

Airtel Nigeria has unveiled a new interactive USSD self-service short code, *121#, for easy usage and improved customer service delivery. With the new short code, customers can access all the services ...