In most insurance companies, the claims department is where promises are tested. It is also where costs, controls and customer expectations collide. A single claim can pass through intake teams, ...

Tammie Phillips, RN, vice president of business consulting with McKesson Health Solutions, and John Holyoak, director of product management with RelayHealth Financial, discussed best practices in ...

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Filing an insurance claim can be frustrating. Maybe you’re waiting for an update that hasn’t come yet, or you expected a check and instead got a list of questions. From the outside, it can feel like ...

A five-step process for tracking down a life insurance policy and making the claim process go smoothly Written By Written by Insurance Staff Writer, WSJ | Buy Side Kimberly Lankford is an insurance ...

Attorneys caution that data-driven insurance practices may influence settlement behavior and urge accident victims to understand how claims are evaluated. As personal injury attorneys, using our ...

When Cigna doctors denied over 300,000 insurance claims in two months, they spent an average of 1.2 seconds reviewing each case. This wasn't human review. It was algorithmic execution, just the ...