Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

Seattle City Council members Monday demanded more transparency from City Light and Public Utilities officials, saying they were blindsided last week by news that a new billing system for utilities ...

After three years of work and $18 million spent, Philadelphia still has not deployed a water billing system for its half-million customers and is now working with Oracle Corp. — the major vendor ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

Any business interested in growth needs to automate. In today's connected world, digital workflows and machine learning are streamlining business and transactional processes, making them more ...

In the age of e-commerce and higher customer expectations, billing for goods and services is going through an ongoing transformation. In my experience as CEO of a company that offers billing solutions ...