Inside the coming era of AI agents that handle customer service on behalf of brands

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity and trust in interactions.
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Building AI agents that move from conversation to conversion

As enterprises race to operationalize AI, the focus is shifting from experimentation to execution — and that means building AI agents that deliver measurable value. But what does a high-performing ...

Squeeze Launches PeelVoice to Bring Full-Funnel Visibility to Customer Conversations

New conversation intelligence platform helps marketing, sales, QA, and leadership teams turn every call into clearer ...

Quiq extends its AI agent platform into voice as enterprise rollouts move past pilots

Artificial intelligence customer service platform provider Quiq Inc. today launched a new voice product and refreshed its ...
TMCnet

Quiq Brings AI Agents Into Production Across the Full Customer Journey

Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, today unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled ...
Diginomica

Today's topic of conversation - Twilio's pitch for next-generation customer engagement in the agentic era

Twilio announced new conversation capabilities at its Signal Conference, designed to support consistent, intelligent, personalized conversations in the agentic age. Customer engagement has always had ...

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...

AI STUDIOS Launches Real-Time AI Avatar Agents for Enterprise Customer Experience

More than 100 on-device AI avatar agent deployments across enterprise and public-sector customers worldwide Native multilingual support across 150+ languages with culturally nuanced voice delivery ...
CMS Wire

Invoca Launches the First AI Messaging Agent Powered by the Full Buyer Journey to Turn Conversations Into Customers

AI Messaging Agent is a new two-way SMS engagement channel that helps qualify leads and grow revenue. SANTA BARBARA, Calif., Nov. 5, 2025 /PRNewswire/ -- Invoca, the leader in revenue execution, today ...
Morningstar

Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale

SAN FRANCISCO and MUMBAI, April 15, 2026 /PRNewswire/ -- Gupshup, the world's leading conversational AI platform, today announced the launch of Gupshup Superagent, an autonomous AI agent that drives ...
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Twilio’s next generation platform: An infrastructure layer for every conversation in the agentic era

New platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents Conversation Memory, Conversation Orchestrator, Conversation ...
Business Insider

eGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service

SUNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the launch of AI Agent IVA, an intelligent virtual agent that resolves customer inquiries through natural ...