Email is a part of nearly every facet of modern life. From an important report for your boss to an informal note for a family ...

Think e-mail writers have become more effective and polite in the last decade? Maureen Bertolo begs to differ. Not only do the dreaded “reply all” and SHOUT e-mail blunders persist, but also, Twitter ...

When recruiting for a new position with my own firm a few months ago, I had the opportunity to step into the shoes of a hiring manager. Not usually getting to "play" on the other side of the table, I ...

The best way to prevent customers from hitting the unsubscribe button? Use proper email etiquette — be considerate of their preferences, time and attention. Here are five ways to achieve that.