Fast food is supposed to be fast (it’s in the name!), but we all know that’s not always the case. Even when we hit up the drive-thru, which should be the pinnacle of convenience, we’re often waiting ...

Gone are the days of the fast-food worker with a broken microphone and muffled voice sounding like Charlie Brown’s teacher trying to take your order. The newest Drive-Thru report from QSR, which ...

The quick-service restaurant industry is witnessing yet another revolutionary trend as employee wages increase and consumers utilize drive-thrus and pickup options. A speedy drive-thru can be a ...

Some of the leading fast food companies, such as Wendy's, Chick-fil-A and Carl's Jr. saw major reductions in their average total time in the drive-thru, according to customers surveyed by Intouch ...

Nik Romano has a unique combination of talents. He can drive fast, he can explain how to drive fast, and most critically, he can do both of those things at once. He’s joining us to host a few videos ...

The average total time spent in a drive-thru lane shrank 29 seconds this year. Wait times to order were 25 seconds shorter, as the average number of cars in line to place their order fell from 2.76 to ...

Classifying a restaurant as either “quick service” or “fast casual” has turned into an interesting parlor game. Does it matter much which moniker is applied to a brand? It depends upon who you ask. To ...