Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

The company I work for has deemed me the one to take control of finding a suitable way to manage and route user requests and equipment issues. We had somewhat of a crude Access knowledge base going ...