Genesys announced today its acquisition of nGUVU to add artificial intelligence (AI)-powered gamification to its workforce engagement management (WEM) suite. Based in Montreal, nGUVU is a cloud-based ...

Genesys, which is backed by Hellman & Friedman, Permira Funds and Technology Crossover Ventures, has acquired Montreal-based nGUVU, a cloud-based software provider of gamified solutions. nGUVU’s ...

Now, Genesys customers can take advantage of a modern way to deliver even better employee experiences. Adding native gamification further strengthens the existing WEM capabilities of Genesys Cloud, an ...

nGUVU, a Montreal-based tech startup that offers an employee engagement platform for contact centers, has been acquired by Genesys, a United States-based software company that focuses on customer ...

Genesys, a provider of cloud customer experience and contact center solutions, has acquired nGUVU to add gamification to its comprehensive workforce engagement management (WEM) suite. Financial terms ...

Montreal-based contact center software firm Genesys has acquired machine learning and behavioral analytics company nGUVU, for an undisclosed sum. nGUVU offers an employee engagement platform for ...

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...

The company's robust solutions suite includes WFO-enhancing functionality, such as predictive routing, agent chatbots, gamification, and customer journey mapping SANTA CLARA, Calif., May 6, 2020 ...

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...