Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

HARTFORD, Conn. — An elderly man calls to ask if the land he owns will count as income to qualify for health coverage through Medicaid. A legal immigrant asks if she can sign up for a health plan ...

In July, Cleveland Clinic Innovations, the corporate venturing arm of the healthcare organization, partnered with Irish company Rigney Dolphin to form RelateCare, a contact center solutions firm. The ...

Less than six months after rolling out voice AI in its call centers, one nonprofit health system is already seeing signs that the technology is successful in improving the patient experience. Allina ...

BOISE, Idaho (AP) — Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were ...

HILLSBOROUGH COUNTY, FLORIDA – Since 2014, Katherine Charles has worked as a customer service representative for the federal contractor Maximus, answering telephone calls related to Medicare and the ...