STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...
The MTA’s Access-A-Ride paratransit (AAR) program has been operating an on-demand e-hail pilot since 2017, enabling customers to book on-demand trips instantly through their smartphones. This varies ...
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