Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

A Florida company that runs medical call centers and nurse triage services has set up shop in Spring Hill, where it plans to hire 200 people in the coming months. The Maury County facility is Call 4 ...

Humberto Sarabia Jr., lead dispatcher for the 502nd Civil Engineer Group/Fire Department, responds to a 911 emergency call on Joint Base San Antonio-Randolph, Texas, Oct. 3, 2018. (U.S. Air Force ...

A maternal health initiative that started with a University of Arkansas for Medical Sciences call center reaching out to its ...