Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

According to Gartner, “Poor data quality destroys business value. Recent research shows organizations estimate the average cost of poor data quality at $10.8 million per year.” 1 To thrive in today’s ...

This E-Learning module has been designed to support medical physicists and other health professionals in ensuring optimal performance of imaging instruments. It is a tool for continuing education and ...

Why your software projects keep failingBy Carlize Bosch, Sales Executive, Inspired TestingIssued by Inspired TestingJohannesburg, 23 Oct 2025 Carlize Bosch, Sales Executive, Inspired Testing. In my ...

We hear a lot about “digital health” these days. As data about our health piles up — thanks to sources like electronic health records, personal fitness apps and gadgets, and home genome test kits — we ...

Skilled nursing facilities are required by law to have quality assessment and assurance committees to maintain and improve safety and quality in their facilities. The documents created and used by the ...