The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

In 2019, Amazon upgraded its Alexa assistant with a feature that enabled it to detect when a customer was likely frustrated -- and respond with proportionately more sympathy. If a customer asked Alexa ...

We welcome new members to our support group. Ask about online participation options if you can't attend in person. Let us know if you're interested. We can give you the timings and discuss costs and ...