The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...