Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
SINGAPORE, SG - March 10, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, has ...
Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.
The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.
Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?
AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...
In many industries, contact centers are still thought of as cost centers—places to handle complaints and basic inquiries at minimal cost. In life sciences, that mindset is quickly becoming obsolete.
Some results have been hidden because they may be inaccessible to you
Show inaccessible results