When this cashier helped to check out a customer who wasn’t very talkative, she did her best to help and stay friendly.

Whether your customers are rude, frustrated, upset or incorrigible, it is in your best interest to deal with the situation. Here are a few strategies to effectively deal with your difficult customers.

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important ...

9. TAKE A DEEP BREATH AND STAY CALM. The best thing you can do when dealing with difficult customers is not to react in anger or frustration.

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method.

How do you handle the situation when customers are clearly unreasonable in their demands or expectations?

There are strategies to employ, both proactively and in the moment, that can help you deal with difficult clients.

Borrow phrases from customer service representatives the next time you're dealing with someone impossible.

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...

In the goodbye Facebook post they thank loyal customers — even the difficult ones that were part of the journey.