In recent years, total quality management (TQM) has become something of a social movement in the United States. This commentary returns to the writings of the movement's founders-W. Edwards Deming, ...

The signals seem to be strengthening that design thinking is moving mainstream - witness the September Harvard Business Review featured spotlight on the evolution of design thinking and its ...

The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 446-471 (26 pages) Total quality management (TQM) is examined in relation to the mechanistic, ...