Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

Knoxville, Tenn.-based TeamHealth Medical Call Center announced Kevin Klauer, DO, will step in as the facility's medical director. Here are four things to know about Dr. Klauer: 1. As medical director ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

A maternal health initiative that started with a University of Arkansas for Medical Sciences call center reaching out to its ...

A Florida company that runs medical call centers and nurse triage services has set up shop in Spring Hill, where it plans to hire 200 people in the coming months. The Maury County facility is Call 4 ...

Humberto Sarabia Jr., lead dispatcher for the 502nd Civil Engineer Group/Fire Department, responds to a 911 emergency call on Joint Base San Antonio-Randolph, Texas, Oct. 3, 2018. (U.S. Air Force ...

A medical call center is opening in Columbia and is expected to employ almost 300 people when fully staffed, the S.C. Commerce Department announced Thursday. Call 4 Health provides communications ...

Primary care provider One Medical instructed staff to offer misleading statements to people who expressed concern over the company’s mishandling of elderly patient calls, according to a new report ...

Call 4 Health will house 200 call center agents and triage nurses at the location. The company processes up to 30,000 calls daily for 1,408 clients. With addition of the Spring Hill facility, Call 4 ...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. Objectives: There is little research ...

Apple is making it easier for iPhone and Apple Watch owners to share their medical information with 911 call centers during an emergency. On Wednesday, the company said iOS 13.5, which it will start ...