Forbes contributors publish independent expert analyses and insights. I write about ... The launch of ASL Comcast customer support is a continuation of Comcast’s commitment to the disability ...

Forbes contributors publish independent expert analyses and insights. I'm a customer ... of their companies in my eyes. Comcast’s customer service reputation has taken its lumps in recent ...

VP Customer Insights at the Philadelphia-headquartered Comcast. Tutton cited numerous examples of the company's less than stellar customer service record, including the dubious honor of topping ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...

Customer retention. Those two words are what inspired a customer service agent to harass a subscriber trying to cancel his Comcast service over the phone. Now, Comcast has addressed its infamous ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).