Forbes contributors publish independent expert analyses and insights. I write about ... The launch of ASL Comcast customer support is a continuation of Comcast’s commitment to the disability ...

Xfinity is a popular internet service provider with tens of millions of broadband and mobile internet subscribers. That's great, but a massive user base can strain customer service resources and ...

Becca Richards and her neighbors have been without their Xfinity internet. After contacting the 13 Help Team, her service was restored.

Comcast said Monday a mid-October cybersecurity incident stemming from a Citrix software vulnerability may have involved certain Xfinity customer information getting taken. The telecommunication ...

Starting around 9 a.m. EST Thursday, customers of the internet, TV and phone service provider Xfinity around the country and across Central and South Florida began reporting outages and problems ...

I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).

Terry Bastis, an Xfinity customer who lost service back on Jan. 13, said internet was restored to the neighborhood six days later — but they are still not happy about the lack of communication ...