The report also noted that the company is considering implementing formal AI usage metrics into employee reviews for the next ...

Microsoft saved over $500 million last year in its call centers alone as it moves to implement artificial intelligence (AI) in its customer interactions, Bloomberg News reported on Wednesday.

Microsoft has announced another wave of layoffs, cutting about 9,000 jobs across its global operations. This marks the ...

AI at Microsoft saves $500M in call centers, boosting efficiency and customer satisfaction. Discover how AI is transforming ...