NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience - contact centre ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

Microsoft Teams plays a pivotal role in enabling this level of AI-assisted interaction. Its widespread adoption and robust ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Cathy Mauzaize, President, EMEA at ServiceNow, says: “Business leaders across EMEA risk being left behind if they fail to embrace the collaboration between AI and human expertise.” “Consumers are no ...

contact centre outsourcer Sigma Connected has been named in the prestigious The Sunday Times Best Places to Work list.

MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The ...

Hybrid working is here to stay but UK organisations still struggling with workplace culture claims new survey – The survey reveals that the majority of UK contact centres expect three-quarters or more ...

Dave Rhodes, CEO of Calabrio, said, “It is an honour to have our solutions acknowledged by the highly regarded CX Awards,” “It is a testament to the dedication and innovative spirit of our entire team ...

IPI have announced the launch of its first partner programme, Evolving Together. The tiered programme will provide partners with the resources and support to deliver IPI’s ElasticCX suite of solutions ...

AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML expert at Netcall discusses. Artificial Intelligence (AI) is one of the most talked-about technologies to ...