Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Nidal Afid et Didier Rus, agents décisifs chez Intelcia, lors du deal avec Accor.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Seven2, ex-Apax Partners, aurait mandaté une banque d'affaires française pour céder sa participation dans Vocalcom, l'éditeur star des call-centers, bien redressé après quelques années compliquées.

Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...

Is management toxic in Concentrix call-centers, in France ? An investigation by En-Contact magazine.

Acquisition, customer experience, En-Contact publishes the list of the 100 Best Problem Solvers in France, in its 2025 Directory, Le Bottin.

Stockly est une start-up française spécialisée dans la gestion des stocks pour les e-commerçants. Elle a récemment levé 26 millions d’euros auprès du fonds britannique 83North, ainsi que de ses ...

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...