Conversational AI has revolutionized the shopping experience, offering lessons for businesses on leveraging AI to improve your company’s customer engagement. Amazon’s AI initiatives serve as ...

Amazon Web Services AI chatbot Q represents a groundbreaking development in customer service, showcasing Amazon’s commitment to utilizing advanced technology to enhance customer interactions.

Amazon confirmed its acquisition of AI wearable startup Bee, a company known for devices designed to record virtually every ...

Amazon Connect’s latest updates take advantage of generative AI to deliver sophisticated tools that enhance customer targeting, interaction quality and operational efficiency.

Amazon.com Inc. is buying the wearable electronics startup Bee, officially known as Bluush Inc., for an undisclosed price, as ...

This advanced AI capability empowers customer experience teams to offer intelligent, seamless interactions, meeting customers where they are and on their schedules.” ...

Amazon Connect Contact Lens uses generative AI to summarize conversations for every customer interaction, meant to help managers better evaluate performance and detect trends about customer sentiment.

The AI can automatically interpret what the customer is asking, search a knowledge base for the answer, and display the information on the employee’s screen while they’re still on the call.

For many decades now Amazon has pioneered the use of AI and machine learning in many parts of their business. See how AI is being used in voice, robotics, and search applications.

The first enhancement that AWS introduced for Amazon Connect today is an AI-powered segmentation tool. It can scan a company’s customer base for buyers with similar interests.