Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

We all know that the customer is always right, and we need to respond to their concerns within minutes or risk losing the ...

Michigan Treasury calls IT glitches 'limited in scope,' hitting fewer than 4% of 5 million state income tax returns.

Angry Chickz is continuing its California growth with a new stop on the Central Coast. The Nashville hot chicken brand will open its first Santa Maria location on June 5 at 2102 S. Bradley Road, ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

Officials are warning customers about banking spoof calls that could trick them into emptying their accounts, with scammers posing as banking or law enforcement officials who claim they are trying to ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

Customers Bank has signed a multiyear partnership with OpenAI, with engineers set to be embedded at the bank to help automate lending and onboarding, CNBC has learned exclusively. The bank is ...

Fraudulent phone calls have become a daily reality for millions of people worldwide. From fake law enforcement officials to bank representatives and impersonated tech support agents, victims are ...

ATLANTA, GA, UNITED STATES, April 21, 2026 /EINPresswire.com/ — A new report from Moneypenny, the world’s leading customer conversations company, shows businesses ...