The word, used by computer scientists to mean “no value,” has created long-running challenges ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

Brian Niccol speaks with The Wall Street Journal after joining the coffee giant last September.

In an interview with, Brian Niccol outlines strategies to improve ordering, fix cafe vibes and boost the coffee chain’s ...

The former company official testified before a New York grand jury investigating fraud and other possible felonies.

It will save the company a reported $210 million in 2025 and $300 million in 2026. At the same time, it will cost Southwest ...

United said its loyalty program, which is already growing at a record pace, will get a further lift when it introduces Elon ...

Starbucks CEO Brian Niccol is looking to improve the mobile ordering system. He aims to address the mismatch between order ...

OGE Energy Corp. doubled its Q4 2024 profits, reporting 101.9 million in net income, as customer growth and economic expansion fueled strong earnings.

This comes to mind in examining the wide gap between suppliers of agentic artificial intelligence—a service that can, say, ...

AI agents have transformative potential for businesses, but implementing them effectively will take time and care. Here’s how ...

UnitedHealth shares dropped more than 11% after reports of a Justice Department probe into Medicare billing practices.