The word, used by computer scientists to mean “no value,” has created long-running challenges ...

In an interview with, Brian Niccol outlines strategies to improve ordering, fix cafe vibes and boost the coffee chain’s ...

It will save the company a reported $210 million in 2025 and $300 million in 2026. At the same time, it will cost Southwest ...

United said its loyalty program, which is already growing at a record pace, will get a further lift when it introduces Elon ...

Starbucks CEO Brian Niccol is looking to improve the mobile ordering system. He aims to address the mismatch between order ...

This comes to mind in examining the wide gap between suppliers of agentic artificial intelligence—a service that can, say, ...

The editorial board of The Wall Street Journal is ... looks like a new low,” the Journal wrote of Trump’s move. The president decided this week to end Secret Service protection for former ...

Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Sam Schechner covers technology, based out of The Wall Street Journal's Paris bureau ... business reporting and a Deadline Award for public service. His 2019 investigation into how apps send ...

UnitedHealth shares dropped more than 11% after reports of a Justice Department probe into Medicare billing practices.

A similar share of those surveyed see little to no benefit from the technology when it comes to cost reduction, customer ...

Tesla, IBM and Meta Platforms helped lead most U.S. stocks higher on Thursday following a rush of profit reports from some of ...