Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of integrated ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a ...

AI’s role in content operations. While AI enhances automation and personalization, its success depends on structured ...

Digital asset management can help cut emissions, but is it enough to balance the carbon footprint of our growing digital ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

AI is reshaping daily life. Parents are automating tasks, shoppers are ditching stores and tech is no longer just for the elite.

Company also Enhances its Suite of Generative AI Tools to Help Brands Transform and Deliver Images at Scale with Greater Ease and Efficiency SAN JOSE, Calif.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of ...

Holiday, With Dining Activity Up and Retail Facing Seasonal Headwinds NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE:ZETA), the AI Marketing Cloud, today released the Zeta Economic Index (ZEI) for ...