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YouTubeCSM Practice
😳 Customer Success vs Customer Support: What's the difference?
What a difference between customer support and customer success? 💥 CUSTOMER SUPPORT is a REACTIVE model. When something is broken, the support team fixes it. 💥 CUSTOMER SUCCESS is a PROACTIVE strategy. It includes a systematic customer journey map that outlines the proactive activities we expect CSMs to perform with their customers ...
25K viewsJun 9, 2022
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